Code of Conduct

Introduction

As a language training service provider, we are committed to maintaining a professional and respectful environment for both clients and the team. This Code of Conduct outlines the expectations and standards to ensure a positive and effective learning experience.

Respect and Inclusivity:

We are dedicated to creating an inclusive and respectful learning environment. Discrimination, harassment, or any form of disrespectful behaviour will not be tolerated.

Punctuality and Preparedness:

Both clients and we agree to be punctual for scheduled sessions and adequately prepared for each lesson. Any changes to the schedule will be communicated in advance.

Confidentiality:

All client information and discussions are treated with the utmost confidentiality. We will not disclose any personal or sensitive information without explicit consent.

Professional Communication:

Communication will be conducted in a professional and courteous manner. Clear and timely communication is essential for the success of our language training partnership.

Quality of Service:

We are committed to delivering high-quality language training services. Feedback from clients is encouraged to ensure continuous improvement and client satisfaction.

Ethical Practices:

All language training materials used will adhere to ethical standards. Plagiarism and unauthorized use of copyrighted materials will be avoided.

Payment and Billing:

Clients agree to adhere to the agreed-upon payment terms. Clear communication will be maintained regarding fees, payment schedules, and any changes to the terms.

Conflict Resolution:

In the event of any disputes or conflicts, both parties agree to first attempt resolution through open and honest communication. If resolution cannot be reached, mediation may be considered.

Continuous Learning:

We are committed to our professional development and staying updated on language teaching methodologies. This commitment is aimed at providing clients with the most effective language training experience.

Compliance with Laws and Regulations:

We will conduct our language training services in compliance with all relevant laws and regulations in the UK.

By engaging in language training services with us, both parties agree to abide by this Code of Conduct. Any violations may result in termination of services